Testimonials

September 2008

Mr. Glavan:

I just wanted to let you know how happy I am with the excellent customer service I received from Tom Boudot on Sat, Sep 6th. I run on the trail several times per week and thought of Citrus Park Computers when I started having some difficulties with my outlook express on Sat. I called the store and Tom told me to bring it in for a quick diagnostic - and stated that he may be able to find something simple and it would not cost me anything.

As a consumer, we usually think "Sure, but nothing is FREE". And those of us who are computer and automobile "idiots" are basically at the mercy of the technicians :) I brought the computer in and Tom immediately took it from me, plugged it in and diagnosed that my issues were linked to my virus protection. He made some suggestions, fully explained how to install the new software and off I went. I would have gladly paid for the diagnostic time, but he reminded me that was part of his job. I left thinking, "I will certainly return to Citrus Computers when I need computer repairs and assistance in the future".

I am not emailing you because the service was free - I am contacting you because of the WAY that Tom delivered the service he provided. As I entered the store he immediately said "let me take that for you" and I truly felt that he cared about my business and how satisfied I was with your business. Unfortunately, that is rare to find these days from regular associates. I work closely with Hyatt Hotels and Resorts and have learned a great deal about outstanding customer service. (check out our website at www.handsoneducation.net to learn more about our program and partnership with Hyatt)

Please extend my appreciation to Tom for his professional attitude and the sincerity that he brings to his job. You certainly have a long-term customer in me. Take care.

John L. Ficca, Program Director
Hands On Educational Services, Inc.
www.handsoneducation.net

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