Desktop & Server Preventive Maintenance
Citrus Computers offers network consulting, service, education and Internet solutions all under one roof. Our knowledgeable staff is trained to identify specific needs, consult with the customer, and implement the most logical solution to meet those needs. Preventative maintenance contracts provide a cost-effective approach for on-site services. As a preventive maintenance contract customer, you will enjoy our on-site response time guarantee during normal business hours (Extended 24/7 coverage is also available.).
The purpose of the Agreement is to provide the Customer with a pre-determined scheduled monthly service to maintain their network while keeping your IT budget in mind. Call us today for your FREE sit down to evaluate how we can help.
Why should you choose Citrus Computers?
Single point of contract: If you have equipment from multiple manufacturers, using the OEMs for maintenance is costly and complicated. Citrus Computers reduces the confusion with a single point of contact for your entire IT infrastructure.
In Depth Expertise: Unlike some technicians who work on equipment every once in a while, our engineering teams spend their days testing and retesting hardware from the most popular manufacturers, including HP, Dell, VMware, Cisco, Linksys and many others. We know what’s likely to go wrong long before it does, and we work to prevent it.
Unbiased Hardware Support: Our priority is maintaining your IT infrastructure, not convincing you to buy new equipment. We offer completely unbiased recommendations designed to help you keep your maintenance costs low and your business efficient!
Standard Support Levels Include:
- 7x24x365 Availability
- Monday – Friday 8:30 – 5:30 (2 Hour Response Time)
- Next Business Day parts replacement availability.
Preventive Maintenance Includes:
- Server Preventive Maintenance
- Computer Preventive Maintenance
- Live help desk support
- Maintain Service Packs, Security Patches, Hot Fixes
- Monitor and Verify Backup Software
- Virus / Spyware / Malware monitoring and management
- SPAM management
- Reviewing network operations to improve performance
- Network security
- Intrusion Detection and Prevention
- Security Assessment Analysis
- Patch management and compliance
- Vulnerability management
- Network Optimization
- Router and Switch Optimization
- Log monitoring for potential problems
- Internet Connection Monitoring and Performance
- Network additions and modifications
- Checking hard drives for fragmentation to improve performance
- Software and firmware updates as needed
- Monitor Hard Drive Space Usage
- Battery Backup Monitoring
- Supplementing existing IT departments
- Review Hardware Life Cycle
- Software Recommendations
- Hardware Recommendation
- Spares Inventory Management
- Driver and Firmware Updates as needed
- Cooling Consulting
- Temporary File Deletion
- Equipment Cleaning and dust removal
- Office to office relocation
- Remote managed services
- Improved system reliability
- Decreased System Downtime
- Access To Citrus Computers Online Support Help-desk
