Remote Network Monitoring - Tampa, Florida

Remote Network Monitoring

Citrus Computers provides comprehensive monitoring of servers, network devices, applications, and security. Citrus Computers delivers the most powerful monitoring capability available, providing us with the ability to monitor any metric and anything the target device can report and fix them before it requires a costly on-site call. Citrus Computers calls this capability Full-Remote Monitoring.

Device Availability

Accomplishes the most basic monitoring metric: is the target device up or down? Like most monitoring products, Citrus Computers uses ICMP "ping" from the Citrus Computers Network Management Station (NMS) appliance to detect device availability as its first test. Citrus Computers can also detect device availability using several other tests which are detailed in the later levels.

Hardware Monitoring

Most intelligent devices implement a standard log file, typically called "syslog" where important health and hardware information is logged during normal operation. Citrus Computers inspects these logs in real time and detects best-practices based patterns as well as generic errors to provide advanced proactive warning of problems. Syslog monitoring is implemented for all standard Unix platforms, major networking vendors, and Linux. On Windows-based servers, Citrus Computers monitors the System, Application, and Security event logs as well as any other text-based logs.

Application Monitoring

Servers and network devices in today's TCP/IP-based networks communicate on specific TCP or UDP ports. The systems may be up and running but specific ports may not communicate properly due to application faults, firewalls, hardware, or other network problems. Monitoring specific TCP or UDP ports provides a powerful tool for monitoring application communications and availability across your network.

Citrus Computers' process and services monitoring enables us to check on the status and health of application processes or services on your mission-critical servers. A server may be up, but a specific process may be "hung" or "not responding." Citrus Computers can not only detect these conditions, but also remote restart them or perform other self-healing remedial action.

Performance Monitoring

Most network devices and servers are instrumented with Simple Network Management Protocol (SNMP) capabilities. This is a standard mechanism used to report performance statistics and management information to a Network Management System (NMS). Citrus Computers is a full-featured NMS that provides standard SNMP polling and statistical reporting out-of-the-box. Further, Citrus Computers can accept SNMP "traps" sent by devices and be custom configured to monitor and poll virtually any SNMP capable device for RMON and MIB2 data objects. To provide better and more useful information, Citrus Computers provides a unique capability to consolidate data points, perform mathematical or statistical calculations, and provide useful management-level metrics.

For Unix servers, Citrus Computers collects meaningful performance stats directly from the operating system's kernel. On Windows servers, performance counters are queried from the Windows registry using Windows Management Instrumentation (WMI). Any performance metric can be added to Citrus Computers, but it comes standard with a "Top 25" best-practices based set of important metrics, saving you valuable configuration time. All performance data is stored in the Citrus Computers NMS database, providing you with real-time and historical data for reporting, troubleshooting, and capacity planning purposes.

Network Protocol Analysis

As a value-added option, The Citrus Computers NMS can ship with a "sniffer" built-in. This functionality enables you to identify the "top talkers" and visualize the bandwidth allocation for each protocol (application) riding on your network. Further, the reporting capability enables you to view true bandwidth utilization statistics that are valuable in enforcing SLA's with telco providers as well as enabling advanced packet analysis and inspection.

Citrus Computers can also monitor most power-related products within your company, most noticeably APC brand battery back-ups. With supported brands of battery back-ups and PowerChute software we can monitor and administer:

•Data Logging : Recording UPS data-- such as voltages and load-- with a description and time/date stamp to help diagnose UPS/power problems and prevent future problems from occurring. Users can view information through a browser or download to a spreadsheet.
•Scheduling : User-definable parameters allow user to shut down or reboot connected equipment and UPSs as required.
•Event handling : Users can receive notification of UPS-related events via email and then respond. Alerts can be sent to a pager, PDA or WAP enabled phone.
•Unattended shutdown : In the event of an extended power outage, the system will gracefully shutdown via APC's over-the-network shutdown software, PowerChute Network Shutdown.
•Integrates with PowerChute Inventory Manager : When used in conjunction with APC's Network Management cards, PowerChute Inventory Manager enables IT Managers to capture, organize and access vital information concerning their APC power infrastructure.

So, even if we are not physically at your place of business, you can rest assured that we are doing our best to monitor your entire network's resources and find problems early on before they have a chance to get out of control.

If you have any question about this service or any service offered by Citrus Computers, Inc., please call us at (813) 926-9672 or at (813) 960-9123.

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